FAQ

About Us!

Underground Snax was established in Halifax Nova Scotia, in May of 2019. Underground Snax is where you discover exclusive, hard to find drinks & snacks from all corners of the globe! Our goal is to elevate everyone’s snack experience. Let us bring the flavours of the world to you!

 

– Frequently Asked Questions –

Q: How do I place my order?

A: Just like online shopping! Add any desired items to your cart, click checkout, fill in your details, and select a payment method! Once your order is processed you will receive your receipt and order number via email.

Q: What is your shipping policy? 

A: All orders will be shipped out within 72hr after payment has been finalized.

Q: What are your shipping rates?

A: Shipping rates vary depending on where you live and the size/weight of your box. Once your order has been received you will be contacted within 24hr with a shipping quote.  Shipping can range between $15-$30 dollars.
Q: Where and when can I pick up my order?

A: The Where: Pick up locations vary depending on what location you select. Currently we have 2 pickup locations.

  • 1549 Grafton St, Halifax Mary Janes Halifax
  • 73 Sackville Dr, Lower Sackville Mary Janes Sackville

The When: We offer next day pick up! Meaning you can get your order the day after it has been confirmed and processed , as long as your order is placed before 11pm ADT. 

Q: Where is Underground Snax Located?

A: While we have no physical location. We are based out of Halifax, Nova Scotia, and supply a select number of establishments throughout the east coast.

Q: Where else can I buy your products? 

A: We currently supply the following establishments.

  • Now We’re Cookin/Convenience  – 179 Hebridean Dr, Herring Cove
  • Mary Janes Halifax – 1549 Grafton St, Halifax
  • Mary Janes Sackville – 73 Sackville Dr, Sackville
  • Mary Janes Sydney – 369 Charlotte St, Sydney
  • Mary Janes Newfoundland – 174 Water St, St John’s
  • East Coast Kicks & Classic Soles – 5687 West St, Halifax

Q: What are the payment methods?

A: We currently accept all major credit and debit cards as well as email transfer, or cash upon pick up.

Q: Why are the products more expensive than ones I see in the grocery stores?

A: All of our products are privately imported from outside of Canada. Shipping and Import fees plus the level of rarity is also a huge determining factor for the price tag. When you purchase from Underground Snax, you are paying for exclusivity that you can’t get anywhere else! We pride ourselves with carrying the most fair prices for our customers.